Customer Service Manager - QLS Endorsed Bundle
5 QLS Endorsed Courses for Customer Service Manager | 5 QLS Endorsed Certificates Included | Life Time Access
Imperial Academy
Summary
- Hard Copy QLS Certificate - Free
- PDF Certificate - Free
- Student ID Card - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
In today's fast-paced business environment, professionals in customer relationship management and phone-based service play a pivotal role. These specialists are the bridge between a company and its clients, mastering the art of communication, empathy, and problem-solving. This field is ideal for those who thrive in interactive, dynamic settings and who are passionate about making a positive impact in customer experiences.
Our comprehensive Customer Service Manager - QLS Endorsed Bundle course bundle covers a range of vital topics. You'll delve into the intricacies of CRM, understanding how to manage customer relationships effectively. The courses on Public Relations and Phone-Based Customer Service Training offer insights into maintaining a positive company image and delivering exceptional service over the phone. Additionally, our courses on Customer Service & Environment and Knowing Your Customer equip you with essential knowledge to excel in this field.
Learning Outcomes Of Customer Service Manager Bundle:
- Grasp the fundamentals of CRM in contemporary business settings.
- Master techniques in Public Relations for optimal CRM.
- Develop advanced phone-based customer service skills.
- Understand environmental factors influencing customer service.
- Learn to identify and meet diverse customer needs.
- Enhance CRM strategies for better customer engagement.
- Build effective communication skills for CRM excellence.
Achievement
Course media
Description
Customer Service Manager Bundle
This Customer Service Manager - QLS Endorsed Bundle bundle is a treasure trove of knowledge for aspiring CRM and customer service professionals. Over five courses, you'll explore various aspects of customer relationship management and phone-based service. Starting with a deep dive into CRM, you'll learn how to nurture and maintain customer relationships. The Public Relations course will teach you the art of managing perceptions and company image, a vital component of CRM.
Phone-Based Customer Service Training takes your communication skills to the next level, ensuring you can handle customer inquiries with professionalism and empathy. The courses on Customer Service & Environment and Knowing Your Customer will provide you with a holistic view of the customer service landscape, highlighting the importance of understanding and adapting to different customer environments and needs.
QLS Endorsed Courses:
- Course 01: Diploma in Customer Relationship Management (CRM) at QLS Level 4
- Course 02: Customer Service Advisor Course
- Course 03: Phone-Based Customer Service
- Course 04: KYC
- Course 05: Award in Customer Service & Environment at QLS Level 2
Who is this course for?
Customer Service Manager - QLS Endorsed Bundle is ideal for:
- Aspiring CRM Professionals
- Customer Service Representatives
- Public Relations Coordinators
- Entrepreneurs and Business Owners
Requirements
Anyone can enrol Customer Service Manager - QLS Endorsed Bundle.
Career path
- CRM Specialist: $50,000 - $70,000
- Customer Service Manager: $60,000 - $80,000
- Public Relations Officer: $45,000 - $65,000
- Customer Support Analyst: $55,000 - $75,000
- Sales and Marketing Coordinator: $50,000 - $70,000
- Business Development Manager: $70,000 - $90,000
Questions and answers
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Certificates
Hard Copy QLS Certificate
Hard copy certificate - Included
PDF Certificate
Digital certificate - Included
Student ID Card
Digital certificate - Included
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
